Effective Date: September 19, 2026
Last Updated: September 19, 2026
WasteVia (“WasteVia,” “we,” “us,” or “our”) provides a digital waste management and operations platform that helps organizations manage waste services, routing, service verification, waste assessments, diversion activities, reporting, and related operational activities.
This Privacy Policy explains how information is collected, used, stored, and protected when individuals use the WasteVia website, mobile application, and related services (collectively, the “Services”).
1. Information We Collect
Depending on how you use WasteVia, we may collect the following information.
Account and Personal Information
We may collect information associated with your WasteVia account, including:
- Name
- Email address
- Phone number
- User or account identifier
- Organization or employer
- User role
- Other operational profile information
WasteVia accounts may be created or provisioned by an employer, organization, administrator, or WasteVia rather than directly through the mobile application.
Location Information
WasteVia may collect precise location information when location functionality is required for operational activities.
Location information may be used for purposes such as:
- Route and service operations
- Verifying service locations
- Recording operational activities
- Supporting dispatch and route management
- Associating service activity with a location
Access to location information is subject to applicable device permissions. Disabling location permissions may prevent certain operational features from functioning correctly.
Photos
Users may capture and upload photographs through WasteVia.
These may include photographs of:
- Waste containers and bins
- Waste materials
- Service locations
- Completed services
- Contamination
- Service exceptions
- Other operational evidence
Photos may be retained and associated with service, site, asset, assessment, or other operational records.
App Activity and User-Generated Information
WasteVia may collect information generated through use of the platform, including:
- Route and service activity
- Service completion information
- Container or asset information
- Fill-level observations
- Waste-stream information
- Exceptions and service issues
- Notes and comments
- Waste assessment information
- Other information entered by users while performing operational activities
This information is used to provide WasteVia’s operational functionality and maintain appropriate service and activity records.
Financial and Compensation Information
Where applicable, WasteVia may process operational financial information, including calculated or recorded driver compensation, gross-pay estimates, rates, hours, service-based compensation, or related work information.
WasteVia does not use this category to collect credit scores or payment-card information as part of the mobile application’s normal operational workflow.
2. How We Use Information
We use collected information primarily to provide and operate WasteVia.
This may include using information to:
- Authenticate users and provide access to the platform
- Manage user accounts and organizational access
- Provide waste-management and operational functionality
- Manage routes, sites, assets, containers, and service activities
- Verify completed services
- Maintain service histories and evidence
- Record waste observations, assessments, and exceptions
- Support dispatch and field operations
- Calculate operational and compensation information
- Generate reports and operational insights
- Support authorized clients, drivers, dispatchers, administrators, and other platform users
- Maintain the reliability and security of the Services
- Comply with applicable contractual and legal requirements
3. How Information Is Shared
WasteVia does not sell personal information.
Information collected through WasteVia may be accessible to authorized users within the organization responsible for the relevant account, service, site, route, asset, or operation where access is necessary to provide the Services.
For example, authorized organizational users may be able to view service records, service evidence, operational information, or reports associated with their organization.
We may also disclose information where required by applicable law, regulation, legal process, or valid governmental request, or where reasonably necessary to protect the rights, security, or safety of WasteVia, its users, or others.
WasteVia may use technology and infrastructure providers to operate the Services. Where such providers process information on our behalf, we take reasonable steps to use providers appropriate for the services being delivered.
We do not permit third-party service providers to use personal information for their own independent advertising or marketing purposes solely because they provide services to WasteVia.
4. Data Security
WasteVia uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Data transmitted between the WasteVia application and its services is transmitted using secure connections and encryption in transit.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
5. Data Retention
WasteVia retains information for as long as reasonably necessary to:
- Provide the Services
- Maintain operational and service records
- Satisfy contractual obligations
- Support reporting and service verification
- Resolve disputes
- Enforce agreements
- Meet legitimate business and recordkeeping requirements
- Comply with applicable legal requirements
Retention periods may vary depending on the type of information, the organization using WasteVia, contractual requirements, and applicable legal obligations.
6. Data Deletion and Correction
Users may request correction or deletion of their personal information by contacting WasteVia at:
Requests may also be made through the user’s organization administrator where the WasteVia account is organization-managed.
WasteVia may need to verify the identity or authority of the person making a request before processing it.
Certain information may be retained where reasonably necessary for legitimate operational, contractual, security, recordkeeping, dispute-resolution, or legal purposes.
Deletion of certain information may also affect the user’s ability to continue using some or all WasteVia services.
7. Device Permissions
The WasteVia mobile application may request device permissions necessary to provide particular functionality.
These may include:
Location: Used for applicable route, service-location, dispatch, and operational functionality.
Camera and Photos: Used to capture or provide service evidence, waste observations, assessments, exceptions, and other operational records.
Users can manage permissions through their device settings. Disabling a permission required for a particular feature may prevent that feature from functioning correctly.
8. Organization-Managed Accounts
WasteVia is primarily designed as a business and organization-managed platform.
An employer, municipality, customer, contractor, or other organization may provision or administer a user’s WasteVia account.
Depending on the user’s relationship with that organization, authorized administrators may manage account access and may have access to information generated as part of the organization’s use of WasteVia.
Users should contact their organization administrator regarding organization-specific policies governing their use of WasteVia.
9. Children’s Privacy
WasteVia is intended for business and organizational use and is not directed to children.
We do not knowingly collect personal information from children through the WasteVia application.
If we become aware that personal information from a child has been collected contrary to applicable requirements, we will take appropriate steps to address the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to WasteVia, our data practices, technologies, legal requirements, or operations.
When material changes are made, the updated Privacy Policy will be posted on this page and the Last Updated date will be revised.
Users are encouraged to review this Privacy Policy periodically.
11. Contact Us
Questions, privacy inquiries, correction requests, or deletion requests can be directed to:
WasteVia
Email: hello@wastevia.com
Website: https://wastevia.com